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FAQ - Payment, Delivery & Products | Ramlaint
Frequently Asked Questions
How can I pay in the store?
You can pay securely in our store using card, Klarna, or Swish.
What is the delivery time?
Our standard delivery time is between 1-3 business days.
Where is my order?
When your order is shipped, you will receive a confirmation email with a tracking number from PostNord. With this number, you can easily track your delivery via PostNord's website or app. If you can’t find the tracking number or need further assistance, please contact our customer service team, and they’ll be happy to help.
Can I order from outside Sweden?
Currently, we only deliver within Sweden. We hope to offer international shipping in the near future.
What is anti-slip tape, and how is it used?
Anti-slip tape is self-adhesive and helps prevent falls on stairs and other slippery surfaces. Our anti-slip tape is specifically designed for indoor stairs and is available in transparent and black versions. It is easy to apply and provides long-lasting grip.
How do I apply anti-slip tape to stairs?
Clean the stair surface thoroughly, remove the protective film, and firmly press the tape onto the step. Make sure it adheres smoothly for the best possible grip.
What type of anti-slip tape do you offer for outdoor use?
We offer anti-slip tape designed for outdoor use on stairs, ramps, and terraces. It is waterproof and features a coarse surface for excellent grip with shoes and other footwear. Its strong, self-adhesive backing ensures easy application on most surfaces.
Do you offer glow-in-the-dark anti-slip tape?
Yes, we also offer anti-slip tape with a glow-in-the-dark film that charges in daylight and glows in the dark. This tape provides extra safety on stairs and walkways used in the evening or at night.
What types of support handles do you offer for bathrooms?
We offer support handles that can be installed in bathrooms to increase safety when getting in and out of the bathtub or shower. Our support handles are robust and easy to install.
Do you have support handles to help with standing up from sofas or beds?
Yes, we provide support handles and standing aids that can be attached to sofas, beds, or other furniture to assist with standing up.
What are GripSox, and how do they work?
GripSox are anti-slip covers that can be worn over regular socks or compression socks to provide extra grip and safety when walking on slippery surfaces.
Do you offer compression socks with anti-slip features?
Yes, our compression socks are equipped with anti-slip material under the foot for increased grip and safety, especially for individuals needing support for blood circulation and balance.
What orthoses do you offer for different body parts?
We have orthoses for wrists, knees, backs, and ankles, providing stability and support for rehabilitation or long-term discomfort.
How do I choose the right orthosis?
Choosing the right orthosis depends on which part of your body requires support. Feel free to contact our customer service for help selecting the product that suits your needs.
What types of incontinence products do you offer?
We provide a wide range of incontinence products, including absorbent underwear and protective gear for both day and night use. Our products are available for both children and adults.
What is a nightwear suit, and how does it help with incontinence?
Our nightwear suits are designed to reduce leakage during the night, providing increased security and comfort. They are easy to put on and offer effective protection throughout the night.
What is a cast cover, and how does it protect against water?
Cast covers are protective sleeves that keep casts dry during showers or baths. Our shower protectors are waterproof and easy to use, making them ideal for individuals with casts.
Are your shower protectors reusable?
Yes, our shower protectors are made from durable materials, making them suitable for reuse as long as they are handled with care.
What makes your reflective vest with LED lights unique?
Our reflective vest with LED lights offers significantly greater visibility than standard reflective vests. Thanks to built-in LED lights, the wearer is visible even before car headlights reach the vest. It also features a high-reflective film for the same benefits as traditional reflective vests, with added safety from LED lights positioned on the front and back.
Is the LED vest waterproof and rechargeable?
Yes, our LED reflective vest is water-resistant and easily rechargeable via USB-C, making it ideal for outdoor use in any weather. It is also CE-certified, meeting the Swedish Transport Agency’s recommendations for reflective vests used in traffic.
What types of mobility aids do you offer?
We offer a wide range of mobility aids, including walkers, crutches, canes, and walking frames for both children and adults. These products are designed to provide extra support for walking and movement.
How do I choose the right mobility aid for my needs?
Choosing the right aid depends on your individual needs and physical condition. We offer free professional advice from a licensed occupational therapist to help you select the most suitable aid. Contact us today!
Do you provide aids for both indoor and outdoor use?
Yes, our range includes aids suitable for both indoor and outdoor use. For example, we offer walkers and canes designed to provide stability and safety on various surfaces.
Som läkare och arbetsterapeut har vi en djup förståelse för behoven och utmaningarna som människor kan stöta på i sin vardag. Det är vår övertygelse att rätt hjälpmedel kan göra en betydande skillnad i människors liv. Det är denna övertygelse som har drivit oss att starta Ramlainte och erbjuda en handplockad samling av hjälpmedel som är noggrant utvalda med fokus på funktionalitet, kvalitet och användarvänlighet.
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